Emergency Contact Information

Resource Contact
Emergency Dial: 911
Alcoholics Anonymous Dial: 216-241-7387
Narcotics Anonymous Dial: 888-438-4673
National Suicide Prevention Lifeline Dial: 800-273-8255
ADAMHS Board Dial: 216-623-6888
United Way 2-1-1 Greater Cleveland Dial: 211
MetroHealth Recovery Service Locations Dial: 216-778-4428

Do you offer online counseling, or e-therapy?

Yes, absolutely, and there’s no additional cost! We understand that it’s not always feasible for you to meet with your therapist in person. Online counseling is a great option for some. We use a secure, HIPPA-compliant video conference service.

What if I don’t have insurance?

We can help you get insured. If you don’t have insurance but may qualify for Medicaid, we encourage you to start there first. If your income exceeds that of Medicaid eligibility, we have options.

How do I sign up for Medicaid?

Are you unsure if you’re Medicaid eligible or where to start? Simply follow this link to either complete a brief survey to determine whether or not you might be eligible for benefits, or to apply directly.

www.benefits.ohio.gov

The following individuals may qualify for Medicaid coverage in Ohio:

• Individuals with low-income
• Pregnant women, infants, and children
• Older adults
• Individuals with disabilities
• College students unsupported by family members

How do you protect my privacy?

Confidentiality is the expectation that the information you disclose to a Hope Behavioral Health Therapist will be kept private, including the fact that you are counseling with them at all. All records and session content remain confidential unless you sign a release of information.

There are important exceptions to confidentiality that are legally mandated. Exceptions include:

1. If your therapist believes you intend to harm yourself, or someone else
2. If your therapist suspects child abuse, elder abuse, or neglect
3. If subpoenaed and ordered to share confidential information.

The Health Insurance Portability and Accountability Act (HIPAA) is a federal law that provides privacy protections and patient rights with regard to the use and disclosure of your Protected Health Information used for the purpose of treatment, payment, and health care operations. The law requires that we obtain your signature acknowledging we have provided you with this information; by signing our Releases and Consents you are certifying that you have been given a copy of the Notice. You may revoke this agreement in writing at any time. Please understand that all files are kept confidential. Your written consent is required for any release of information.

Are your therapists licensed?

Yes, all of our therapists are licensed by the Ohio Counselor, Social Worker, Marriage and Family Therapist Board. A number of our therapists are also independently licensed, have additional certifications, as well as specific areas of expertise.

What insurances do you accept?

• Aetna
• Anthem Blue Cross Blue Shield
• Buckeye Health (Cenpatico)
• CareSource
• Humana Military (Tricare)
• Medical Mutual SuperMed /NEO HMO (PPO, HMO, Preferred) MMO/Medicare
• Medicare Part B (All Medicare Supplemental Plans)
• Molina Healthcare
• Ohio Medicaid
• United
• Paramount

Case Management

We monitor your condition, ensuring improved outcomes.

Children & Adolescent Treatment

Providing therapeutic solutions to children and adolescents.

View More Services

Learn more about the variety of services that we provide.